Tidewater Animal Clinic

WORST ANIMAL CLINIC IN SUFFOLK, VA! ***BEWARE: Owned by Private Equity firm! Awful customer service at the front lines! The clinic nickel-and-dimes customers and put pet wellbeing secondary to petty issues. Since leaving this clinic I have heard from others about their bad experience. This clinic prioritizes profit over genuine care. Do your research and see for yourself. The area is flooded with amazing Veterinary clinics, including Academy Animal Care! UPDATE: Because many have contacted me to ask specifics. I arrived a few minutes late (less than 10 minutes). During the check-in process I was never informed that I was going to be charged extra. It is their responsibility to inform the customer of the extra charge before services are rendered!!! After my visit when i went to pay, I was informed of the extra charge by the receptionist. I disputed the charge and she said that the 'office manager' could wave it. The office manager was rude and refused to waive the additional charge. During that visit I had elected 2 additional services for my dog that were not essential. I don't mind spending the extra money, as long as it is for the benefit of my dog, not a ridiculous charge, without even a warning, when this was my first time late. Also, the waiting room was EMPTY when I came in (except for one person checking out) and when I left. The office manager not only refused to waive the charge, she lacked tact and communication skills. She went as far as telling me that I had taken too much of the veterinarian's time with my questions. Then she offered to collect my records and send them to a new vet of my choice. I could not believe I was being treated that way. I paid my money and vouched never to return. BUT the nightmare didn't end there. My dog had not been feeling well and I asked for extra tests to be done and the veterinarian said she would call me with results the next day. She even peeked her head out when I was checking out to confirm she would call me. The next day my dog was still not feeling well. I did not receive the phone call with the results i paid for until two days later and only after several emails I sent to the clinic pleading to speak with management and for assistance reading results they had sent via email. Meanwhile my dog was suffering and I was so worried. The clinic's focus became the negative incident of me being a few minutes late (on a slow day for them) and $20 that lost them a client. My sick puppy was not a concern. The owner could not care less and could not be bothered to speak with a client. I found another amazing clinic and I will never look back.

We are new to the area and this was our first visit. Dr. Lawrence is Great.

Glad my friend recommended them. We absolutely love everyone at this clinic. They are thorough and don't break the bank. They also discuss everything in detail and give options instead of trying to force only one path if multiple exist.